Troublemaker CISO
The Troublemaker CISO: The Shadow IT Mystery

Ah, the tangled web of Shadow IT—a topic that never fails to ruffle feathers! Nothing ruins an otherwise perfectly good day quite like discovering that someone pulled a “brilliant” (read: utterly reckless) move to get things done. For those living under a rock, Shadow IT is simply “the use of IT systems, devices, software, applications, and services without explicit IT approval.” But let me tell you, unless you’re part of the security squad or IT, that definition is just a cloud of dust in the wind, and it turns our lives into a three-ring circus!
Let’s get one thing straight: there’s a cornucopia of tools out there—yes, I’m talking about that gleaming cloud again!—that anyone can pick up, plug in, and call their own. They solve all those little problems we all have and come with shiny websites plastered with stunning graphics, all designed to make you go weak at the knees. Enter Johnny Do-Good—a shining example of our Shadow IT follies.
Picture this: Johnny has a gnarly SQL query problem. In his quest for glory (and perhaps a fatter bonus), he thinks, “If I sort this out quickly, I’ll be the hero!” So, off he goes to www.whocares.com (you’ll never guess how heartbroken I was to find out that domain isn’t even active). With a few “nexts” and “finishes,” voilà—he’s got a shiny new tool, and just like that, his problem disappears. Lightbulb moment! Johnny’s strutting around like he just won the company lottery, and everyone thinks he’s the dime of the day.
But wait! Hold onto your coffee mugs because news flash: disaster strikes! A massive data breach goes public, exposing a treasure trove of client information. Suddenly, it’s “all hands on deck” as everyone’s pulled from their cozy beds (again, why does this always happen on a Friday night?!) to mitigate the fallout.
Meanwhile, Cyber Ops are door-knocking on databases, the Data Privacy Officers are spinning in circles assessing impact, and your favorite CEO is breathing fire down my neck asking, “How did you let this happen?!” Oh, I don’t know—maybe because you wouldn’t invest in Data Loss Prevention (DLP)! But of course, Johnny is still snoozing soundly, blissfully unaware of the digital apocalypse he unwittingly unleashed.
After some sleuthing, we pinpoint our dastardly villain—yes, Johnny! Turns out that nice little service he signed up for claimed ownership over any data uploaded. Surprise, surprise! One of those “next” buttons he clicked accepted terms that would make your hair curl. Note to everyone: nothing is truly free; there’s always a catch lurking beneath the surface.
So, we drag Johnny into the meeting room (no torture devices here, just some uncomfortable chairs) for a lively interrogation by our forensic analyst. Let’s just say Johnny looks completely blindsided—he didn’t realize he was setting off a bomb. He was just trying to do a good job, bless his innocent heart! But the real issue isn’t Johnny’s poor judgment; it’s the fact that he kicked governance and controls to the curb like a bad habit.
Now, expand this nightmare scenario to executives who decide to transport their sensitive data to the cloud without so much as a “Hey, IT, what do you think?” This is why Shadow IT keeps me up at night! The fact that anyone armed with a credit card can simply waltz into a cloud store and grab services is downright terrifying. Sure, it might seem easier or faster, but folks, that doesn’t make it right!
IT isn’t just a group of button-pushers; we’re the guardians of the tech that truly fits your business, ensuring that it’s secure, compliant, and aligned with your long-term strategy. Shadow IT undermines all of that hard work, leading to duplicated services and potential data loss, not to mention blowing budgets like confetti in a parade.
You have to ask: is it necessary? Just because you can do it doesn’t mean you should! I’m reminded of that classic movie quote: “Scientists are so preoccupied with whether they could, they never stop to think whether they should.” Swap “scientists” for “you,” and you can see where I’m going with this. (Again, there is a prize to be had if you know which movie this is from, bonus if you know the actor 😊 )
That’s right! Technology can bring insane value to a business, but it must be done without causing self-inflicted wounds. Because once your departments venture off the reservation, you risk bypassing the necessary controls that keep us all employed, and trust me, nobody wants the board breathing down their neck with panic-stricken concerns.
So, how do we tackle this Shadow IT beast? Sadly, there’s no magic wand for this one. It’s all about doing the dirty work—finding out what services are currently in use. Start by combing through your firewalls to see which cloud services are sneaking through. Pro tip: block some of those rogue services and watch the fireworks! When the cries of “What do you mean I can’t use this?” start erupting, you’ll have identified your culprits in no time.
Next, have your finance team dive into the corporate credit card statements. There’s bound to be a shiny line item for that “super cool app” someone just had to purchase. You can also enlist the procurement department to track down any rogue OPEX purchases that bypassed the usual channels. This might feel like a treasure hunt…but without the actual treasure.
Education is key, my friends! Make Shadow IT part of your overall Information Security Awareness Campaign. Everyone—yes, I mean every single person—should be required to pass the training. I know some incredible professionals who can guide you through this journey; make it mandatory or die trying!
And let’s not forget to create a list of approved cloud or internet services your company subscribes to. Transparency is your friend here. Publish it widely so everyone knows what services are on the “nice” list, and encourage open communication when someone has a nifty idea that isn’t on that list.
Now, about that earlier mental outburst of mine—you know, the one that could go viral if I let it—don’t forget to circle back to your finance team or anyone who waved off your DLP budget. Hand them a copy of this fun fiasco we just chronicled. Ideally, this will open their eyes and help secure some much-needed funds! And if not, well, you might want to keep that killware card handy for a future discussion…
So, there you have it, straight from the mind of the Troublemaker CISO. Shadow IT isn’t going away, but it doesn’t have to wreak havoc on your organization. With a little diligence, communication, and a firm hand, we can tame the chaos and turn rogue employees into savvy allies. Remember, it’s all about keeping a watchful eye while fostering a culture that values security just as much as innovation.
CISO Blog
Season 2 Episode 5 of The Troublemaker CISO: Black Basta Unmasked – A Chat Log Reveal
Buckle up, folks! The notorious Black Basta ransomware gang just took a major hit as their internal chat logs got spilled online. This isn’t just your average leak—it’s a treasure trove revealing their dark secrets, shady tactics, and the infighting simmering among the ranks. Want to know how they operate, who’s running the show, and how you can fortify your defenses against these digital pirates? Dive into the chaos of Black Basta with us and discover how even the murkiest corners of cybercrime can get shed light on!

Hold onto your hats, folks, because in a twist likely to make even the most seasoned hackers cringe, the infamous Black Basta ransomware gang just got hit with a dose of exposure. In February 2025, their internal chat logs spilled onto the internet, lifting the veil on their clandestine operations and potentially outing some key players behind the digital mayhem.
Who is Black Basta?
If you want the full backstory check out our deep dive into Black Basta, available here
Here is the short version: Emerging in April 2022, Black Basta quickly burst onto the scene as a formidable Ransomware-as-a-Service (RaaS) operation. By targeting sectors ranging from healthcare to entertainment, this gang’s reputation precedes them—over 500 organizations globally can attest to their wrath. Their calling card? The notorious double extortion play: encrypt the system and filch sensitive data, then demand a ransom with the threat of public leaks if unpaid.
Word on the street suggests Black Basta might be the unholy offspring of the now-defunct Conti ransomware and FIN7 threat actor groups. Whether a fusion or a reincarnation, they’re built on a foundation of bad intentions and digital crime prowess.
Digging Into Their Methods
With a toolbox full of advanced techniques, Black Basta crafts their attack strategy like a maestro:
– Starting Point: They breach defenses with spear-phishing, insider help, or buying network access. Recently, they even resorted to misusing Microsoft Teams, impersonating IT help desks to trick employees into opening their networks wide open.
– Onward and Upward: Once inside, they move laterally, scooping up credentials with tools like QakBot and Mimikatz. Vulnerabilities like ZeroLogon and PrintNightmare? They exploit those like kids in a candy store.
– Keeping Tabs: Using Cobalt Strike Beacons and SystemBC, they maintain a firm grip on compromised systems.
– The Double Hit: Before encrypting files and appending their signature “.basta” extension, they disable security measures and exfiltrate data with tools such as Rclone and WinSCP, leaving a ransom note as the cherry on top.
The Chat Log Leak Bombshell
Enter the catalyst for chaos: a character named ExploitWhispers unleashed reams of the gang’s internal chat messages via the Matrix platform, covering conversations from September 2023 to September 2024. The logs unveil more than just tactical playbooks—they expose friction and deceit within Black Basta’s ranks.
PRODAFT, keen-eyed cyber defenders, suggest this leak might stem from discord following alleged attacks on Russian banks—a tale not too dissimilar from the notorious Conti leaks. Leaked messages hint at some operators double-crossing victims by taking ransom without decryptors. Some top dogs ditched for rival groups while the rest grappled with the realization that Black Basta’s punch was getting weaker.
And guess what? Names emerged in the chats:
– Lapa: An admin.
– Cortes: Linked to QakBot.
– YY: The prime administrator.
– Trump (aka GG and AA): Allegedly Oleg Nefedov, the head honcho.
Security researchers are scrutinizing the logs, eager to piece together the digital puzzle, with Hudson Rock even rolling out an LLM to delve deeper.
Ladies and gents, as we peer through this unexpected window into the underworld, remember: even the darkest recesses of the internet can be dragged into the light. Keep eyes peeled, ears to the ground, and let’s keep giving troublemakers like Black Basta a run for their crypto.
CISO Blog
Season 2 Episode 4 of The Troublemaker CISO: Salt Typhoon – An Unrelenting Storm on Telecoms
In the relentless digital battleground of 2025, Salt Typhoon is churning up a storm that telecoms can’t ignore. This state-sponsored cyber squad is at it again, infiltrating networks and dodging detection with their infamous espionage tactics. Targeting telecom giants worldwide, they’re exploiting vulnerabilities faster than you can say “patch it!” How do we defend against this relentless assault? By building robust, multi-layered defenses and staying one step ahead. Ready to weather the storm, troubleshooters? Dive in to uncover the strategies that can fortify our digital fortress against Salt Typhoon’s unyielding deluge.

Ladies and gentlemen, buckle up, because Salt Typhoon is back at it, causing a ruckus in our digital playgrounds. This Chinese state-sponsored APT group is no stranger to controversy, and February 2025 has them splashed across headlines once more. Their playground? Telecommunications and critical infrastructure. Their game? Cyber espionage for world domination, or at least to gather intelligence and strategic advantage.

How It All Began
Salt Typhoon blustered onto the scene around 2020, quickly turning into a high-priority headache for cybersecurity pros everywhere. They cut their teeth by:
- Nabbing holes in public-facing servers like Microsoft Exchange to break in.
- Spying on hotels, governments, and law firms, trying to catch influential figures off guard.
- Crafting sneaky backdoors like SparrowDoor and Demodex to stick around on breached systems.
- Dodging detection with top-notch anti-forensic shenanigans.
Over the years, their style evolved, adding “living off the land” tactics and honing in on juicier targets.
Read the full Threat report on Salt Typhoon
The 2025 Storm Surge
Fast forward to the chaos of 2025, and Salt Typhoon is back under the spotlight:
- Busting into U.S. telecom bones through unpatched Cisco IOS XE devices. Ouch!
- Attacking over 1,000 Cisco network gadgets worldwide, hitting the U.S., South America, and India hard.
- Compromising telecom giants like a U.S. ISP, U.K. affiliate networks, a South African provider, an Italian ISP, and a major player in Thailand.
- Deploying GhostSpider malware to weave their web.
- Exploiting well-trodden vulnerabilities in Cisco gear—CVE-2023-20198 and CVE-2023-20273—to snag admin access.
- Probing universities for their sweet research in telecom, engineering, and tech.
Their focus? Espionage, persistence, and staying ahead of geopolitical showdowns by intercepting data flows whenever it suits them.
The Fallout
Salt Typhoon’s actions ripple far beyond just cybersecurity headaches:
- National security risks: Breaching surveillance systems jeopardizes law enforcement and national operations.
- Data privacy violations: Personal and sensitive info is laid bare, compromising organizations and individuals.
- Threats to critical infrastructure: Telecommunication disruptions can snowball, impacting countless sectors.
Batten Down the Hatches
What’s a savvy guardian of cyberspace to do? Here’s how to withstand the storm:
- Roll out robust security frameworks like zero-trust architectures and keep vigilant with continuous monitoring.
- Patch those vulnerabilities, stat! Quickly seal any discovered holes to keep your defenses tight.
- Boost network visibility and keep an eagle eye on unusual behavior.
- Fortify infrastructure with segmentation, access controls, and souped-up VPN gateways.
- Share the wisdom: Stay in the know about Salt Typhoon’s latest tricky tactics.
- Bolster those Cisco devices.
Taking a hands-on, multi-layered approach is the only way to stay ahead of Salt Typhoon and other nefarious state-sponsored groupies. Let’s keep the umbrella of preparedness over our heads in the fast-moving digital storm. Stay sharp, troubleshooters—the world depends on it!
CISO Blog
Season 2 Episode 3 of The Troublemaker CISO: Trusting Third-Party Security Promises – The Risks We Forget

In today’s digital reimagining, where digital is king and cyber threats are the court jesters causing chaos, we’ve placed a precarious trust in third-party promises to shield us from scammers and ne’er-do-wells. But guess what? These promises too often teeter like a house of cards, leaving us exposed when the wind blows wrong. This tale, sponsored by Bitdefender, unravels the shaky reality we’ve woven with telco strategies for consumer security in 2025.

Telcos worldwide are ramping up spending on consumer security software, set to hit $606 million by 2030. Despite healthy growth forecasts, what’s more important to note is the increase in high-impact, multi-platform scams. Scammers are evolving like they just binged on a tech-advancement series, and it’s up to us to keep pace.
Here’s a harsh dose of reality: as much as 70% of telcos’ spending goes into endpoint security, yet large-scale destruction like Windstream’s 600,000 router obliteration in 2023 sounds the alarm against complacency. With AI enhancing scams, from phishing emails to identity spoofing, the threat is more pervasive and personal than ever.
But let’s not put all the security eggs in the telco basket. As consumers, we’ve got a role to play too. Here’s a guide for you to stay a step ahead of scammers:
- Educate Yourself: Knowledge is your first layer of defense. Familiarize yourself with common scam tactics. Don’t blindly trust caller IDs and do learn to recognize phishing attempts.
- Use Strong, Unique Passwords: Trust me, “1234” is not a password, it’s an invitation. Use complex passwords and change them regularly, or better yet, use a password manager.
- Enable Multi-Factor Authentication (MFA): Add another hurdle for bad actors. If one factor is compromised, a second can prevent unauthorized access.
- Be Skeptical of Unsolicited Communications: If a bank, telco, or other service provider contacts you out of the blue asking for personal info, be skeptical. Verify the legitimacy of the request through official channels.
- Regularly Update Software: Ensure all devices, from your smartphones to your smart fridges, are current. Updates often include patches for newly-discovered vulnerabilities.
- Consider Dedicated Security Apps: Use apps like Bitdefender’s ‘Scam Alert’ which provide pop-up notifications of suspicious activity across messaging platforms. These supplements can offer an added layer of scrutiny against scams.
- Beware of Fake Identity Red Flags: AI-generated lures are getting more convincing, so question authenticity—even the quick glance at a familiar email domain isn’t enough. Always double-check for discrepancies.
While telcos and tech companies like Bitdefender work tirelessly to innovate defense frameworks, it’s crucial we arm ourselves with awareness and active participation. Remember, in this interconnected landscape, your vigilance is as potent a defense as any firewall. Scammers never clock out—and neither should your focus on personal security.
So, folks, let’s keep our shields up and minds sharper. In this game of digital survival, staying one step ahead is not just an advantage—it’s essential. Prepare yourselves, maintain skepticism, and keep those cybersecurity layers thick and many. Stay safe out there, troubleshooters—the world needs your digital resilience.
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